Frequently Asked Questions
If there is anything you'd like to know that isn't mentioned, drop us a line.
How do I apply your products?
How do I apply your products?
Lash Rescue Serum: along the top lash line once a day to a clean face. Apply it similar to how you would apply a liquid eyeliner.
Brow Rescue Serum: Apply to your brows in the desired area you wish to accelerate growth. Apply daily on a clean face.
Rescue Mascara: Start at the base of the lashes and wiggle to the ends. Sweep the wand from root to tip, ensuring even coverage. Repeat if needed.
Advanced Treatment Conditioner/ Lash Lift Rescue oil: Gently apply on the hairs with the brush, similar to how you would apply mascara, coating from root to tip.
Brow Rescue Oil: Apply 2-5 drops on brows. Brush the oil through the hairs with a spoolie. If you are a technician using the oil during a treatment, apply directly to the skin after waxing, or lamination. You can massage this in to the skin to assist in redness, puffiness and to sooth the skin.
How long until I see results?
How long until I see results?
Most customers begin to see results in just 3 weeks of consecutive use, but the full results are at 8-12 weeks. For optimal results, use everyday.
Because there is no way to know what phase your lash cycle is in when you start your Lash Rescue journey, some people see results faster than others. Stick it out for the 8-12 weeks.
I have eyelash extensions on. Is it safe to use?
I have eyelash extensions on. Is it safe to use?
Absolutely! It will actually assist in retention. Lash Rescue works by slowing down the lash shedding cycle. It will also assist in the fullness of your sets as there are more lashes to lash. It is free of oil so will not break down the glue.
We do not recommend using our Rescue Mascara directly on your lash extensions, bottom lashes are fine. We also do not recommend using the Advanced Treatment or Lash Oil with extensions.
I'm pregnant/ and or breastfeeding. Can I use it?
I'm pregnant/ and or breastfeeding. Can I use it?
Lash Rescue is an all natural product, however, prior to use we suggest to show your midwife or GP the list of ingredients for confirmation. This decision needs to be yours & your doctors.
How long will one bottle last?
How long will one bottle last?
A 3ml bottle should last you 4-6 months. With Lash Rescue, only a small amount is needed. Applying once a day is sufficient.
How long will my order take to be shipped?
How long will my order take to be shipped?
Orders are shipped daily, and same day express shipping before 12pm. We are in country Victoria, so where ever you are, AusPost usually takes 1-4 days. International Shipping differs, however the average time is 1-2 weeks.
Black Friday and Peak sales, please allow up to 1-3 days for dispatch. We are a small team and try our very best to get parcels out as soon as possible.
Shipping issues
Shipping issues
In the rare instance that you experience shipping issues, please raise an enquiry with AusPost. You can then contact us to rectify. Bare in mind that once we hand over your parcel to our courier, that it then out of our control. We highly suggest buying Parcel Insurance at checkout.